If I can engage this audience, imagine what I can do with yours.

I’m a history and English teacher at a small middle school just outside of Boston, Massachusetts. I’ve taught English to nervous sixth graders who were new to our building and both history and English to jaded, overconfident seventh graders. Currently, I teach ancient history to said seventh graders. I love history. I love reading. I love school. Unfortunately, my audience doesn’t always share these passions. It’s my job, however, to change that. And I do, every day. I bring this passion and skill with me into the recording studio when creating a professional voiceover for your project. I see it as my job to inspire and engage your audience and to get them excited and interested in what you offer.

James T. Kirk meets Jim from The Office

When you take those two iconic characters and put them together – you get me: Jim Kirk VO. I’ll admit it, I sometimes have the confidence and swagger of Captain Kirk. I don’t like to, but I can take charge and make things happen when others won’t. Other times, I’m Jim Halpert from The Office – the good guy, the prankster, the one who’s actually good at his job.

Wearing a red shirt doesn’t mean I work here (ok, unless I’m at Target).

So, red is my favorite color, and I like to wear a red polo shirt. I don’t know if it’s the color red, or just something about me, but often people stop me on the street or in stores to ask for directions or help. I guess I just look like someone who has the answers. And often, I guess I do! I’m always helping old ladies reach things on the top shelf, telling people what other stores have a better deal on a product, and telling people how to get places when their GPS just isn’t doing the job. When people assume I work in a store that I’m shopping in, I sometimes grumble about it. But in the end, I always help because there’s enough difficulty in this world. We need to help each other out.

Airline Customer Service – it’s not an oxymoron.

So before becoming a teacher, I honed my customer service skills in the airline industry. You might think “customer service” and “airlines” are two concepts that do not go together, but you’d be wrong. Yes, I’m the guy who had to tell people their flights (and entire vacations) were canceled. I had to tell people they’d miss their connection and have to spend the night in Milwaukee. And, “No, your bags apparently didn’t make the flight, but we’ll deliver them to you when they arrive… on Thursday.”

When you regularly deal with situations like these, you quickly discover ways to ease the pain and turn problems into solutions. I realize many of my former colleagues at the airport never figured this out, but I did. I shined when my airline was at its worst. I quickly realized people want to feel heard and empathized with. That’s all. Then, you tell people what you will do for them, not what you can’t do. It’s really that easy.

I received many thank you letters from customers I had dealt with during difficult circumstances. People actually went out of their way to write letters of appreciation for the way I helped them. I won awards. I’m trying not to brag here, but I credit these to two things: listening (as in, actually listening) and delivering on what I promised. Passengers regularly wrote letters about how I actually listened to what they needed, told them what I would do about it, and then followed through and did it, sometimes even days later.

The key to excellent customer service? Actually listening to customer needs, telling them what you are going to do about it, and following through and delivering. It’s not revolutionary. But sadly, it’s become so rare in our day to day interactions with companies that when we experience it, we are apparently moved to write thank you letters about the employees who actually know how to deliver great customer service.

I learned great customer service working in the airline industry, and I promise great customer service to you in the voiceover industry.

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